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What You Agree To When You Use mbi23

Every account on mbi23 operates under a clear set of terms — covering how your data is handled, what your rights are, and which conditions apply based on where local law permits access.

Account TermsData & PrivacyAccess ConditionsUser RightsCookie Policy
mbi23 What You Agree To When You Use mbi23
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account

We collect only what is needed to operate your account and process your transactions. Wallet data tied to Touch 'n Go eWallet, Boost, or GrabPay is used solely for processing the transactions you initiate — it is not shared with third parties for marketing. Players in Klang and across Malaysia access the same account-security standards: encrypted sessions, OTP verification at login, and account-activity logs available on request.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of what we hold.

Cookie Use

Cookies on mbi23 manage session continuity and site performance. No advertising-network cookies are placed without your consent. You can adjust cookie preferences in your browser at any time.

Account Security

OTP verification is required at login and when linking a new payment method. If you notice unrecognised activity, contact live chat immediately so we can flag and review the session log.

Requesting Changes

To update, correct or request deletion of personal data, contact support via email with your account details. We will confirm receipt and process within the timeframe local law requires.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have questions about these terms, want to flag an account dispute, or need to request changes to your personal data, our support team handles legal queries through the channels below. Include your registered account details so we can verify your identity and respond accurately.

Team online

Live Chat

Open the chat widget from any page on mbi23. For legal or account queries, select the relevant topic from the menu so your case reaches the right team.

Email Support

Send your written query or data request to our support address. Include your registered email and account username so we can locate your record without delay.

Account Help Centre

The Help Centre covers account verification steps, wallet-linking queries and data-access requests. Check there first — many legal questions are answered with step-by-step account paths.

Common Questions About mbi23 Legal Terms

These are the questions we hear most from account holders about rights, data, access and how our terms apply. If your question is not here, live chat is the fastest path to a direct answer.

These terms apply to anyone who opens an account or uses mbi23, subject to access being permitted under local law in their region. Eligibility depends on applicable law where you are located.

Yes. Send a written request to our support email with your registered account username. We will verify your identity and provide a summary of the data held, within the period local law specifies.

Wallet accounts linked for Touch 'n Go eWallet, Boost or GrabPay deposits must match the name on your mbi23 account. Third-party wallets trigger an account review and may result in suspension pending verification.

We notify you via the contact method registered on your account when material changes occur. Continuing to use the platform after the notified date counts as acceptance of the updated terms.

Contact support by email, state clearly that you want your account closed and data removed, and include your account details for verification. We will process the request in line with our retention obligations under applicable law.

Session cookies are necessary for login continuity and account security. Non-essential cookies can be declined or cleared via your browser settings without affecting core account functions like deposits or lobby access.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.