mbi23 — Deposits, Withdrawals and Account Banking

Verify Your mbi23 Account

Account verification is how we protect your balance from unauthorised access. When you reach the verification stage, we ask for a copy of a valid Malaysian identity card or passport and, where the payout method is a bank account, a recent bank statement or screenshot confirming your account name. Documents are reviewed on our end; you will receive a status update in

your account notification centre. Completing verification also removes withdrawal friction — a verified account processes payout requests without additional document checks each time. Think of it as a one-time step that keeps every future withdrawal moving cleanly.

Submit your IC or passport — Upload a clear photo of your Malaysian identity card or passport through the verification section in your account settings.
Confirm your payment method — For bank withdrawals, attach a bank statement or screenshot showing your name and account number matching your mbi23 profile.
Wait for review — Our team reviews submitted documents and sends a status update to your account notification centre.
Verification complete — Once approved, your account is fully verified and future withdrawal requests move through without repeating document submission.

PAYMENT METHODS

Local Payment Options on mbi23

Every payment method listed here is available directly inside the mbi23 cashier. We built the deposit flow around the wallets most commonly used in Malaysia — Touch 'n Go eWallet and Boost for instant wallet transfers, GrabPay for those who keep their float in the Grab app, and DuitNow or FPX for direct bank-to-account moves. Maybank2u and CIMB Clicks are supported via FPX. Access to specific methods depends on your account region and whether local law permits it in your area.

Touch 'n Go eWallet Transfer directly from your TNG eWallet balance — no card details needed, just open the app and confirm.

Boost Use your Boost wallet balance for instant deposits; the same wallet receives withdrawals where applicable.

GrabPay Deposit from your GrabPay balance inside the Grab app — familiar to anyone who splits bills or tops up regularly.

DuitNow Send funds directly via DuitNow to the account reference shown in the cashier; your bank confirms the transfer.

FPX Online Banking Link through FPX to Maybank2u, CIMB Clicks or other supported banks for a direct online banking deposit.

Withdraw Winnings to Your Wallet

Withdrawals follow the same account menu path — tap the cashier, then switch to the withdrawal tab. We route payouts back to the method you used for your deposit where possible; if you deposited via Touch 'n Go eWallet or Boost, the payout goes back to that same wallet. For bank-linked withdrawals through FPX or DuitNow, your registered account name must match

your mbi23 profile exactly before we release the funds. We do not publish a fixed payout window because transfer times vary across payment rails; what we can say is that a completed, verified withdrawal request moves through our system without manual holds.

Open withdrawal tab — Go to the cashier inside your mbi23 account and select the withdrawal option.
Select payout method — Choose Touch 'n Go eWallet, Boost, GrabPay, DuitNow or your FPX-linked bank account.
Enter and verify amount — Input the RM amount you want to withdraw and complete any identity confirmation our system requests.
Request submitted — Your request is submitted — we process it in queue order and your wallet or bank receives the transfer once cleared.

Deposit Into Your mbi23 Account

Your mbi23 cashier sits inside your account menu — open it on mobile or desktop and you will see the full list of accepted local methods. Touch 'n Go eWallet and Boost deposits clear directly from your e-wallet balance; GrabPay and FPX route through your linked bank. Pick the method that matches your usual flow, enter the amount in RM, and confirm.

Your account balance updates once the transfer is acknowledged on our end. Players in Subang Jaya and across Malaysia who bank via Maybank2u or CIMB Clicks can use FPX as an alternative to wallet-based deposits.

Open the cashier — Log in to mbi23 and tap the cashier icon in your account menu — the deposit section loads directly.
Choose your method — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX from the available options.
Enter the amount — Key in the RM amount you want to add and confirm the transfer inside your chosen wallet or banking app.
Balance confirmed — Once your transfer is acknowledged, your mbi23 balance updates and you can move straight to the lobby.

mbi23 Banking — What You Need to Know

These are the questions we see most often about deposits, withdrawals and account verification on mbi23. If something is not covered here, reach out through the live chat channel available in your account.

Yes — Touch 'n Go eWallet is available directly in the mbi23 cashier. Open the deposit tab, select TNG eWallet, confirm the amount in RM and approve in your app.

Minimum deposit amounts are shown inside the mbi23 cashier for each method. We do not publish a single fixed floor because it can vary by payment rail.

Transfer times vary by payment rail and bank processing. We do not quote a fixed window, but a verified account with a matched Boost wallet moves through our queue without holds.

A hold usually means your account verification is incomplete or the payout name does not match your mbi23 profile. Check your account notification centre for the specific status message.

Yes — verification is required before we release any withdrawal. Submitting your Malaysian IC or passport and matching bank details completes this step in one go.

We route payouts back to your deposit method where possible. To change the payout wallet, update your account payment details and allow time for our team to review the change.

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