Reference

Terms Conditions That Govern Your mbi23 Account

These terms set out what you agree to when you open and use your mbi23 account — covering deposits, withdrawals, account conduct, and access where local law permits. Read them before you start; they apply from the moment your account is created.

Applies on account creationCovers Touch 'n Go eWallet, Boost & GrabPay depositsUpdated terms supersede earlier versionsAccess subject to local lawContact support for any dispute

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, there are three direct ways to get a response. We aim to address terms-related queries with the same speed we apply to account and payment issues — bring your account ID when you contact us so we can resolve it without back-and-forth.

Team online

Live Chat

Open the chat widget from any page on mbi23. Quote your account ID and the specific clause or transaction you want to query so we can pull the right details immediately.

Email Support

Send a written query to our support address listed in your account dashboard. Email is the right channel for formal disputes or requests to review a terms decision.

Account Help Centre

Log in, go to Account Settings, and select Help. From there you can raise a ticket directly tied to your account record, keeping all correspondence in one place.

What These Terms Actually Cover

mbi23 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on mbi23, you accept these terms in full. They govern how your account is opened, funded, and used — including deposits made through Touch 'n Go eWallet, Boost, and GrabPay, as well as FPX and DuitNow transfers. Each payment method has its

1
own processing flow: e-wallet transactions are confirmed once your wallet provider sends the completion signal back to us; FPX transfers follow your bank's own authorisation step. Withdrawals require your account details to match the name on your registered wallet before we release any amount. We may
2
update these terms at any time; the version published on this page is always the one in effect. Continued use of your account after an update means you accept the revised terms. If you are in Subang Jaya or anywhere else in Malaysia, access and eligibility
3
depend on local law and are available only where local law permits. We reserve the right to suspend or close accounts that breach these conditions without prior notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data & Your Rights Under These Terms

These terms are not just a legal formality — they define what we are responsible for and what you can hold us to. Here is how we handle the key areas that matter to your account.

Account Data Retention

We retain your account data for as long as your account is active and for any period required under applicable law. You may request a summary of your stored data by contacting support through live chat or email.

Payment Name Matching

Your Touch 'n Go eWallet, Boost, or GrabPay account name must match your mbi23 registered name. Mismatches will pause a withdrawal until identity is confirmed — this protects your funds from misdirection.

Cookie & Session Policy

We use session cookies to keep your account logged in while you navigate the lobby. No third-party advertising cookies track your activity across external sites without your consent under our cookie policy.

Requesting Term Changes

If you believe a term has been applied incorrectly to your account, raise it via the Account Help Centre or email. We review each request against the published terms version that was live at the time of the action.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account access, payment rules, and how to raise a concern.

They apply from the moment you complete account registration on mbi23. Using the lobby, making a deposit, or placing any wager confirms your acceptance of the current version of the terms.

We publish all updates on this page, and the date at the top shows when it was last revised. Continuing to use your account after a change is published counts as acceptance of the updated version.

A withdrawal via Touch 'n Go eWallet, Boost, or GrabPay will be held pending identity verification. Contact live chat with your account ID and wallet details to resolve the mismatch quickly.

Yes. Access to mbi23 and eligibility to use any feature depends on local law and is available only where local law permits. We do not override local jurisdiction rules.

Send a written dispute to the email address in your account dashboard. Include your account ID, the date of the action you are disputing, and the specific term you believe was misapplied.

We reserve the right to suspend or close accounts that breach these conditions. Where possible we will notify you, but accounts involved in fraud, misuse, or identity mismatches may be acted on immediately.

Reference